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June 19, 2007

Auto Insurers Play Hardball in Minor Crash Claims - CNN Expose

Minor_crash CNN has done an incredible expose on the tactics and strategies of major insurance carriers whose strategy is to deny, delay and defend claims where a person is, through no fault of his/her own, injured in a minor collision.  The strategy is to make initial offers far below your medical bills which forces you into the court system.  At that point, the auto insurers make it so expensive to litigate the matter that injured persons and their lawyers will be dissuaded from pursuing legitimate claims. 

In 2006, Business Week published an in depth article about Allstate's practices entitled In Tough Hands at Allstate  wherein they cite many of the tactics described in David Berardinelli's groundbreaking book From Good Hands to Boxing Gloves,

Are you in good hands with Allstate?  Quoting from the CNN article, "Playing off Allstate's signature slogan, one document recommends the insurer put boxing gloves on its "good hands" for those who insist on going to court."

Story Highlights

• State Farm, Allstate employ consultant's strategy, CNN research finds
• Theme of strategy is "deny, delay, defend," former employee says
• Companies convince juries that claims are fraudulent
• Insurers, institute deny treating claimants unfairly

You can download the text of the article by clicking here.

e-mail me at [email protected]


Lowell Steiger, Attorney at Law (323) 852-1100


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